The next step is to locate a shop and notify us of the breakdown. Using our Servicer Locator, you can locate one of our Preferred Repair Partners. Once there you will need to authorize them to complete a diagnosis and contact us before beginning any repairs. If you would like to report your issue, please Click here.

Repairs require pre-approval from NTP / Premium 2000. Warranty coverage will not be provided for repairs completed without pre-approval.

Certified Repair Shops are repair facilities who are authorized to perform repair work under your vehicle service contract agreement. They are not a Preferred Repair Shop and we do not guarantee their labor or workmanship on repairs covered by your warranty. You can find Certified Repair Shops from our Service Locator Tool by looking for the

Login into your account to check the status of your claim.

You will need to pay your deductible to the repair facility once repairs have been completed.

Yes, if you added rental service at the time of contract purchase. If not we will not cover rental vehicles.