Three Easy Options to Submit a Claim
SELF-SERVE
CLAIMS PORTAL
FREE, Easy to Sign-up
Submit Claim Documents
Monitor Claims Approval
CALL CLAIMS
SUPPORT
Available M-F: 8AM-8PM ET
Saturday: 8AM-6:30PM ET
877-950-3200
EMAIL
CLAIMS
Email: claims@ntpco.com
Initiate Claims Process
Submit Claim Documents
Watch our three-part video series to see how effortlessly you can sign up and use your self-service customer portal!
When a truck breaks down, time is everything!
At National Truck Protection (NTP) and Premium 2000, our Claims Operation is built to get drivers back on the road fast — while maintaining the transparency and trust our dealers count on.
Our mission is simple: Handle every claim with speed, accuracy, and integrity — because every mile matters.
We have 6,000+ Service Center Locations
Use the Service Locator below to find one of our Preferred Partners now!
Our Easy Claims Process:
For Customers:
1
.
Find a Repair Provider
Use our Preferred Repair Locator Tool to select a provider near you.
2
.
Call the Shop
Confirm they service your truck’s make and ask about their repair schedule.
3
.
Mention Your Coverage
Let them know up front you have an NTP Vehicle Service Contract (VSC).
4
.
Authorize Diagnosis
Give the green light for them to inspect and diagnose the issue.
For Servicers:
1
.
Review Guidelines
Ensure all claim details align with the Servicer Claims Process Guidelines.
2
.
Submit & Complete
Once documents are submitted, we’ll review and authorize. After the repair, sign and return the approval letter to receive payment.
Need help?
Are you ready to join the leaders in commercial vehicle protection?
Portal Demo
Portal Demo Registration
Check Coverage and Report a Claim
Check Status and Upload
